Customer intake, scheduling and mobile execution
Customer requests, appointments
and operations in one platform
Ordinavo connects Customer Portal, Terminal, Appointment Scheduling, Shared Team Calendar, Mobile Operations, Analytics and Connect into one lifecycle from request to documented completion.
Ordinavo Connect
Scheduling
Terminal
Status feedback
Ordinavo workflow
Intake -> Appointment -> Execution
Lifecycle synced
Connect Intake
New Connect Request
Source: Customer portal
Service type: Maintenance visit
Priority: High
Status: Pending review
Scheduling & Team Calendar
Confirmed appointment
Work 6h 20m
Travel 1h 10m
Buffer 30m
Next step: reminder planned and customer portal updated
Mobile Execution
Mobile task
- Assigned
- In progress
- Comment added
- Completed
One platform lifecycle
Where requests enter, appointments are planned and work is documented
Ordinavo groups customer-facing intake, internal scheduling, team coordination, mobile execution and operational insight around the same request, booking and case lifecycle.
Capture request
Review need
Schedule appointment
Execute work
Share status and evidence
Customer Portal
Token-bound customer status, forms, timeline and documents.
Terminal & Kiosk
Public request intake and pilot-ready live booking at the location.
Appointment Scheduling
Topic requirements, availability, holds, bookings and reminders.
Shared Team Calendar
Manager and employee planning views for appointments, holds and availability.
Mobile Operations
Tasks, status, notes, photos and evidence for field execution.
Analytics
Funnel, utilization, notification backlog and diagnostics with privacy guardrails.
New: Ordinavo Connect
Bring external requests directly into field planning
Ordinavo Connect opens Ordinavo to external systems, customer portals, terminals and partner workflows. Requests can enter through API, web form or self-service interface and then be reviewed, scheduled and assigned to mobile teams in Ordinavo.
External appointment requests
Customers, partners or internal locations can submit appointment requests and service needs digitally.
API & integrations
External systems can send structured requests to Ordinavo and receive status information.
Terminal & self-service
Ordinavo Connect can act as an intake point for terminals, kiosk systems or info points.
New: Ordinavo Customer Operations
Customer context from request to visit history
Ordinavo does not just plan and route work. It keeps customer, location and contact context connected across scheduling, mobile execution, visit reports, recurring visits and customer history.
Customer Operations
Rhein-Ruhr Medical Supply
Timeline
Appointment completed
Visit report approved
Follow-up target created
Customer & site profiles
Manage customers, locations, contacts, addresses, coordinates and operational planning defaults in one place.
Recurring visits
Turn regular customer visits, service checks or branch inspections into plannable targets automatically.
Visit reports
Document what happened on site, capture results, problems, attachments, follow-ups and billable signals.
Customer timeline
See targets, appointments, routes, reports, recurring visits and follow-ups in one chronological customer history.
New: Ordinavo Customer Portal
Give customers a secure window into field operations
With the Ordinavo Customer Portal, customers and partners can submit requests, view shared appointments, access released visit reports, download approved attachments and follow customer-safe timeline updates.
Customer Portal
Rhein-Ruhr Medical Supply
Customer-safe operations view
Invite
Request
Review
Appointment
Report
Follow-up
Secure portal access
Invite customer contacts and control exactly which customer or location context they can see.
Requests and appointments
Let customers submit requests and follow planned work without entering the internal Ordinavo app.
Shared reports
Release approved visit reports and selected attachments when they are ready for customer visibility.
Timeline and follow-ups
Show customer-safe progress from request to appointment, report and follow-up status.
1
platform for planning, routing and mobile execution
8h
daily planning with work time, travel time and buffer
AI
explainable route suggestions instead of a black box
What is Ordinavo?
From dispatch plan to optimized route
Ordinavo helps companies do more than capture operational work. It helps them plan it, structure it geographically, route it intelligently and execute it on mobile devices. Dispatch, management and field teams work in one shared process from open tasks to documented completion.
How Ordinavo works
From request to status feedback
Ordinavo connects external intake with review, scheduling, routing, Smart Routing AI, mobile execution and traceable feedback.
1
Receive request
Ordinavo Connect receives external appointment requests, service needs or partner data through API, web form or terminal.
2
Review request
Requests are structured, validated and made transparent for dispatch or management.
3
Schedule work
A request becomes a planned job with responsibility, location and preferred time window.
4
Build route
Planned jobs and locations are connected into clear routes for mobile teams.
5
Optimize with Smart Routing AI
Smart Routing AI supports dispatchers with explainable route suggestions, priorities and exclusion reasons.
6
Execute on mobile
Employees see their route, complete tasks on site and document results directly on mobile devices.
7
Return status
Dispatch, management or connected systems receive traceable status information.
Scheduling
Plan jobs, visits and tasks centrally. Assign work to employees, teams or roles and keep an overview of planned, active and completed work.
- central dispatch planning
- clear responsibilities
- foundation for routing and daily planning
Routing
Create routes from tasks, targets and locations. Mobile teams receive clear stops, sequences and documentation options directly at the work site.
- location-based work planning
- map, task and status connected
- progress visible to dispatch
Smart Routing AI
Ordinavo creates explainable route suggestions: high operational value is prioritized, while work time, travel time and shift length remain binding constraints.
- AI-assisted routing, human-controlled dispatching
- score based on priority, due date and business value
- excluded targets explained transparently
Smart Routing AI
Explainable route suggestions for operational teams
Smart Routing AI helps dispatchers turn planned jobs, locations, priorities and daily capacity into practical route suggestions faster. Suggestions remain reviewable, adjustable and traceable.
Discover Smart Routing AIRecognize priorities
Important jobs can be weighted higher and considered earlier.
Respect daily capacity
Work time, travel time and buffer become visible in the planning context.
Explain exclusions
Stops that are not included are not hidden, but explained transparently.
Keep human control
Smart Routing AI suggests. Dispatch and management decide.
Features
Everything operational teams need
Ordinavo combines task management, mobile documentation, history and role-based access in a lean, expandable platform.
Request and appointment status
Trace the path from incoming request to scheduled and completed field work.
Roles & Responsibilities
Assign tasks to employees, teams or responsible users and maintain full visibility at all times.
Comments & History
All feedback, comments and changes remain chronologically documented and traceable.
Custom Adaptation
Ordinavo can be adapted to different workflows, industries and internal processes.
Use cases
One system, many use cases
Ordinavo is suitable for companies that need to coordinate tasks, locations or mobile teams centrally – from branch management to maintenance and quality control.
Practical examples
Ordinavo in practice
Three examples show how Ordinavo can structure and accelerate operational workflows across different industries.
Sales & Field Teams
In a sales-driven company, Ordinavo can be used to centrally coordinate field employees and document customer visits in a structured way. Managers create targets such as retail locations, partner businesses or customer addresses and assign them to individual employees. The employee sees all tasks on a smartphone, updates status information, adds comments and records location data directly in the system. This eliminates the constant use of Excel lists or chat messages. Management always has an up-to-date overview of open, completed or problematic tasks and can react more quickly.
Logistics & Truck Drivers
In a logistics company, Ordinavo can serve as a central platform for driver assignments. Dispatchers create route stops, delivery addresses or pickup orders and assign them to the respective truck drivers. The driver receives all tasks on a mobile device, updates delivery status, documents waiting times or reports issues such as damaged goods, missing contacts or delays. Location information helps make the progress of a route traceable. This creates transparent communication between dispatchers and drivers without losing information through phone calls, messenger messages or manually maintained spreadsheets.
Customer portal & appointment requests
A service company offers customers an external form or portal for appointment and service requests. Ordinavo Connect receives the request in a structured way, including location, contact person, preferred time window and description. Dispatch reviews the request, turns it into a planned job, adds it to a route and the mobile team documents the work on site. This creates an end-to-end process from customer request to completed task - without duplicate entry, scattered emails or manual handovers.
Deployment
Cloud or On-Premise
Ordinavo can be operated as a cloud solution or within your own infrastructure, depending on your requirements. Companies retain control over data, hosting and security standards.
Cloud
Fast start, low administrative effort, simple updates and flexible scaling.
On-Premise
Full data ownership, integration into existing IT structures and maximum control over operation and security.
Self-service trial
Try Ordinavo with Connect, scheduling and Smart Routing AI
Start with a preconfigured workspace and experience how an external request enters through Ordinavo Connect, gets scheduled, routed, optimized with Smart Routing AI and executed on mobile.
external sample request
scheduling and route planning data
Smart Routing AI demo scenario
mobile task view and history
14 days, no credit card
Contact
See Ordinavo in a real workflow
We show Ordinavo using a concrete workflow from your organization, such as field sales, maintenance, logistics, facility management or quality checks.
info@ordinavo.de
Demo via form or email